How to Use HP Hardware Diagnostic Tool

HP Diagnostic Tools are designed to automatically diagnose and resolve many hardware problems. These tools include the  "HP Scan Diagnostic Utility" that will help to troubleshoot scanning problems, the "HP Print Diagnostic Utility" that allows to solve printing problems, and the "HP Network Diagnostic Utility" that will help to resolve network issues including wireless network connections with your printer.
You can download and install these free diagnostic tools from the HP website. I’ll discuss about the HP Hardware Diagnostic tool here which fixes some common printer problems listed below.

    How to Use HP Hardware Diagnostic Tool
  • Paper Jam
  • Carriage Stall
  • Original (document feeder) Jam
  • Out of Paper
  • Paper Mismatch
  • Blinking Lights
  • Door Open
  • Print Quality
Follow the simple steps to download and install the hardware diagnostic tool(see:Steps to Install a New HP Printer).

Step1: Download the latest version of Hardware Diagnostic Utility from the HP website. But before downloading, make sure that your system meets the system requirement.

Step2:  When the Security Warning dialog box opens up, select one of two options viz. Run or Save.

Step3: Run the Hardware Diagnostic Utility. You will see a list of installed products on the Hardware Diagnostic Utility screen.

Step4: From the Printer column in the Hardware Diagnostic Utility, select your HP product and click the Diagnose button. The tool will now begin to diagnose your printer and computer for various hardware problems or errors and display the results.

Step5: The results will display either when an error is detected, or when the diagnosis is completed. If errors are detected, then follow the on screen instructions and fix problems. 

Note: If you are facing any problems running the tool, then you can seek online technical support.

See also: Troubleshooting Your HP Printer Problems
                How to Connect My HP Printer to a Computer

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